Order Processing:
All orders are processed and dispatched within 2 business days from the date of purchase. Once your order is shipped, you will receive a confirmation message via WhatsApp (+92 03078080834) OR Email (plantswalay@gmail.com).
If you do not receive a shipping confirmation within the expected timeframe, please reach out to our customer support for immediate assistance.

Logistics Partners:
We partner with reliable courier services including TCS and Daewoo Fastex to ensure timely and safe delivery of your plants. Typically, delivery is completed within 2–4 business days after dispatch, depending on your location.

Packaging:
To guarantee the health and safety of your plants during transit, we use sturdy, breathable, and eco-friendly packaging. This allows your plants to receive proper ventilation and minimal light exposure, ensuring they arrive fresh, healthy, and ready to thrive in their new home.

Additional Notes:

• Delivery times may vary slightly during peak seasons or due to unforeseen circumstances.
• If your plants arrive damaged or you encounter any issues with your order, please contact us within 24 hours of delivery for prompt support.
• We currently deliver across Pakistan. For areas outside standard courier coverage, please contact us prior to placing your order.

Return, Replacement, and Refund Policy – Plantswalay

At Plantswalay, we aim to ensure your plants and products reach you in perfect condition. However, if something goes wrong, we're here to help!

Replacement Policy

• Eligibility Period:
  Replacement claims must be made within 02 Business days from the date of delivery.
• Wrong or Damaged Products:
  If you receive an incorrect or damaged item, please contact our customer support immediately with clear photos of the product. We’ll work quickly to resolve the issue.
• Plants:
  We offer replacements for plants that arrive severely damaged, such as:
• Planters/Pots:
  Planters or pots are eligible for replacement only if they arrive with visible cracks or breakage.
• Missing or Undelivered Parts:
  If any part of your order is missing or undelivered, you are eligible for a free reshipment.

Return Policy

We have a 03-day return policy, meaning you have 03 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in its original condition, unused, and with all tags attached.
• It must be returned in the original packaging.
• Proof of purchase (receipt or order confirmation email) is required.

How to initiate a return:
Please email us at plantswalay@gmail.com.
Note: Items sent back without prior return authorization will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If you notice any damage, defects, or receive the wrong item, contact us immediately with supporting images so we can promptly resolve the matter.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

• Approved refunds will be processed automatically to your original payment method within 07 business days.
• Please note that it might take some additional time for your bank or credit card provider to post the refund.
• If more than 10 business days have passed since your refund was approved, please contact us at plantswalay@gmail.com.